Announcing the San Antonio IT Leadership Forum

SAWe started the San Antonio Information Technology Leadership forum with the idea of creating an opportunity for local IT leaders to connect in a  small, intimate setting and discuss issues and exchange ideas in the areas of Service Management, IT Support, Infrastructure, Operations and whatever else is deemed relevant.  Our target audience is Director/Senior Manager level San Antonio area IT Leaders.

Feedback from the first three meetings has been positive so we are ready to start to take this group to the next level.

CPS Energy will host our September 2016 meeting, a roundtable discussion on Service & Support as a Business.  This is a great chance to connect with fellow local IT Leaders and talk about real live implementation of IT best practices.

Please contact Bernard Beaullieu at 210-710-4161 if you are interested in attending this invitation only event.


HDI Awards – Just what is it that makes an analyst, tech or manager a top performer?

In the next few weeks we will be kicking off the HDI Analyst of the Year Program which culminates with our local Awards Banquet to be held in December this year.  Every year the HDI San Antonio Local Chapter recognizes our top local area Service Desk Analysts, Desktop Support Technicians and Managers.  Local winners go on to compete nationally with the eventual winner being recognized at the HDI Conference.

I have been involved with the HDI Analyst of the Year program since 2010 and have been an information technology leader for over 25 years.  During this time it has been my privilege to engage some really great people.  So just exactly what is it that sets these people apart?

  • Integrity – Integrity is the foundation of any successful individual or team.  Integrity builds trust.  Trust empowers people.  Empowered people propel teams to new heights and in new directions.
  • Mission – A strong desire to serve the mission, mission first, is the lens that focuses the individual or team on the desired outcome, goals and objectives.  Serving the mission aligns individual, team and organizational success and breeds a culture of “Doing the Right Thing”.
  • Ownership – Ownership is the engine that powers people, teams and organizations to achieve phenomenal success.  The level to which one owns the outcome is directly proportional to the degree of difficulty one is willing to overcome.

Now is the time to start thinking about who you are going to nominate from your team and why.  Who on your team is the go to person.  How that person, went above and beyond to overcome a difficult situation to achieve success.

Please feel free to share your thoughts on those qualities and attributes that make a top performer.


Looking for a great way to bolster your leadership skills?

Every year the HDI San Antonio Local Chapter hosts a special awards ceremony honoring the best local Service Desk Analysts, Desktop Support Technicians, Support Managers and Support Teams. The nomination process will start in a couple of weeks culminating with the local Awards Banquet on December 1st. We are looking for a few volunteer judges to score the written nominations and the recorded telephone interviews. In addition to being a very rewarding experience, judging the Service Desk Analyst and Desktop Support competition represents a rare opportunity to gain insight into what skills and attributes peer leaders and support organizations value in their top performers. Hearing San Antonio’s best analysts and technicians give their perspective on information technology support is amazing.

Judging the local competition is a 4 hour commitment that will take place in November and will consist of scoring the written nomination forms and the recorded interviews. The forms and interviews are distributed via email so judges can carve out a convenient time to do the scoring. This year we are looking at streamlining the process by only interviewing the top 5 nominees from each category.

Are you interested in serving your local IT support community as a judge for the HDI awards program? Please contact Bernard Beaullieu for more details.